At Lush Looks, the client is always at the forefront of our business. We strive to continuously deliver the best service and look to continuously improve in order to give our clients the best customer experience.


In order to achieve this, we have a clear policy which outlines the service you can expect to receive and the actions to be taken should problems arise. The policy also states what we expect from you as a client, to ensure that all our clients get the best service and treatment you pay for and that our business runs smoothly





Arriving on time, or ideally 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their service, just as you wouldn’t like to be kept waiting!

If you arrive late for your appointment slot, you will only have the remaining time allocated for your treatment. We will ensure to give you the best service possible in this time. Please be aware; we may not be able to provide all the elements of the service you requested. 



  1. It is your responsibility to inform us know of any allergies or sensitivities ahead of your appointment. Lush Looks maintains the right to refuse service if clients are suffering from any conditions that may cause harm to the client, our staff or future clients.

  2. It is Lush Looks policy to carry out Patch Tests for eye treatments where needed. These may be done by the client at home, or by a member of the Lush Looks team in our studio. If you are carrying out a patch test at home, it is your responsibility to inform Lush Looks of any adverse reactions as soon as possible.

  3. Lush Looks strive to provide the best service possible. We aim to give you value for money, use the highest quality products and provide after care advice to ensure any treatments last as long as possible. Lush Looks has no responsibility for environmental factors, e.g. Inclement weather or lack of care by customers, that may affect the longevity of the services we provide. 



  1. As an independent small business, we thank you for your consideration of our 48-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.

  2. Please book carefully. No-shows and last-minute cancellations mean that other clients cannot book into that time slot. It wastes time and expertise of our highly trained professional therapists.

  3. A 50% non-refundable and non-transferable deposit is required to secure all bookings over £15. Bookings £15 or less will require payment in full in advance.

  4. We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 48 hours’ notice. Your deposit will be held for your next booking.

  5. If you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit.     If you have paid in full, you will be entitled to a refund minus the deposit amount, which will be retained by Lush Looks.

  6. Cancellation Messages left on Sundays or public holidays are regarded as lodged the morning of the next business day.

  7. We are a small family business where every penny is accounted for and we can not offer a refund policy on bookings, by paying a deposit customers are confirming they are willing to accept the loss of deposit or any bookings they can no longer attend or wish to cancel.


  1. To provide the best service possible and protect our business, please take extra care when reading our Bridal Booking policy.

  2. All Bridal bookings require a 50% non-refundable and non-transferable deposit or a £100 (One Hundred Pound) non-refundable and non-transferable deposit depending on the cost of the booking.

  3. No bookings are confirmed until a deposit is paid. If you do not pay your deposit promptly, i.e. within 7 days or within a time stated on our quote you may lose your booking to another client. 

  4. We always aim to be on-site early for Bridal Bookings. Please make sure we have the correct venue and room details before we arrive, as this will reduce the time needed to set up equipment.

  5. As stated above, we are a small family business where every penny is accounted for and we can not offer a refund policy on bookings, by paying a deposit customers are confirming they are willing to accept the loss of deposit or any bookings they can no longer attend or wish to cancel.


We accept all major credit cards, PayPal and cash.



  1. Offers on the website and our Facebook page are for a definitive period ONLY. Once the offer period has ended the treatment reverts to the price quoted on the current Price List


  1. Lush Looks welcomes feedback, positive or negative from our clients.

  2. We endeavour to treat all our clients appropriately and fairly. However, if you are unhappy with a treatment or a service you are entitled to lodge a complaint. In the first instance, if you have concerns, you must make a member of the Lush Looks team aware of your issues, so that they can be addressed appropriately on the day.

  3. In any event we require notice of a complaint within 24 hours of your visit/treatment.  If you do not make us aware of your complaint on the day of your treatment you may be required to attend an additional appointment and / or provide evidence to enable us to investigate and resolve.

  4. ​On receipt of all the required information, we aim to investigate and resolve all complaints within five working days, not including weekends. We will not refund payments for treatments without following this complaints procedure. The final decision on any refund will be with the Senior Therapist.